No question is a bad one—our team encourages you to bring up concerns or share issues. That’s why we’re here—to help you take action to minimize your liability in the event of a claim.
Not ready to file a claim? Want help handling an unanticipated event? Learn more about our pre-claim services to help you address issues through evaluation, communication and resolution. Our risk and patient safety experts can help you understand what is needed for your specific situation, and to help you determine if you need to file a claim report.
Apology and Communication
If appropriate for your situation, we can coach you on the best ways to apologize to and have conversations with those who potentially have been harmed. Whether a claim is filed or not, an apology of regret can be a powerful and essential component in the healing process for patients, families, and providers alike.