Paying claims is just a small part of what we do.

It goes beyond paying claims. Oftentimes, early intervention makes a huge difference in the outcome. We’ll assist you with the decisions about how to best approach and manage a patient who may be considering legal action.

It’s crucial that you report any event, however minor, you have reason to believe may lead to legal action or a claim. We’re here to protect you and your reputation, and the sooner we know something might be pending, the better we can do our job so you can concentrate on yours. You will never be penalized for reporting an incident..

Report an incident or claim

When to Report

Report a claim in any of the following instances:

Legal Action

  • You are served with a lawsuit.
  • You receive a letter from an attorney stating that they are making a claim on behalf of a patient against a physician, hospital or facility.
  • You are contacted by a licensing board or regulatory agency stating they are starting an investigation.

    Adverse Event

  • There is an unexpected outcome resulting in injury to the patient.
  • A birth results in injury or death of the infant or mother.
    (In this instance, you may want to consider preserving the placenta for future testing.)
  • A failed medical device results in patient injury.
    (Be sure to secure the defective device for future testing. Do not send the device back to the manufacturer for testing until you consult with us.)

    Injuries on or Damage to Property or Data

  • A data breach involving a patient’s personal protected health information has occurred.
  • If we insure your premises for general liability, notify us of any reported injuries or property damage that occur on the premises.
  • How to report an incident or claim

    Submit your form through the “Report an incident or claim” link below. Once you submit your form, you will receive an email confirmation.

    Report an incident or claim >

    If you have an existing account, please Sign in to your UMIA Account.

    Need help submitting a incident or claim?

    Contact us at 1-800-748-4380 or email

    If your agent or broker has asked that you contacted him or her before reporting an incident or claim, please do so for assistance in submitting an online form.